Privacy Policy

WPECOS (hereinafter referred to as "we", "us", or "our") understands the importance of your personal information and is committed to protecting it. We adhere to the principles of accountability, purpose limitation, consent, data minimization, security, participation, and transparency. This Privacy Policy (the "Policy") applies to the WPECOS website (wpecos.com) and all products and services we provide.

1. Information We Collect

We collect personal information only on a lawful, legitimate, and necessary basis, including:

2. How We Use Information

The information we collect is used for the following purposes:

• Responding to your inquiries and providing smart water, AI wastewater plant management, and water treatment consulting services
• Processing and managing your service appointments and demo requests
• Sending product updates, industry news, and other notifications you have subscribed to (you may unsubscribe at any time)
• Improving and optimizing our website functionality and user experience
• Conducting data analysis and statistics to enhance service quality
• Complying with applicable laws, regulations, and regulatory requirements
• Preventing and addressing fraud, security risks, and technical issues

3. Information Sharing and Disclosure

We do not sell, rent, or otherwise provide your personal information to third parties, except in the following circumstances:

• With your prior explicit consent
• As required by applicable laws, regulations, legal processes, litigation, and/or mandatory government requests
• When reasonably necessary to protect the rights, property, or safety of WPECOS, our users, or the public
• In connection with mergers, acquisitions, asset transfers, or similar transactions, where we will require the new holder to be bound by this Policy
• Sharing with our affiliates, but only for the purposes described in this Policy
• Sharing with authorized service providers who provide technical support, data analytics, email delivery, and similar services, subject to strict confidentiality obligations

4. Information Storage and Protection

We employ industry-standard security measures to protect your personal information, including but not limited to:

• Using SSL/TLS encryption for sensitive data transmission
• Encrypting stored personal information
• Strictly limiting the scope of employees with access to personal information and requiring them to sign confidentiality agreements
• Conducting regular security assessments and audits
• Establishing data security incident emergency response mechanisms

We retain your personal information for the minimum period necessary to fulfill the purposes described in this Policy. After the retention period, we will delete or anonymize your personal information. Despite our reasonable security measures, please understand that no internet environment is 100% secure, and we cannot guarantee absolute information security.

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to provide, protect, and improve our services. You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect your website experience.

• Essential Cookies: Necessary for the proper functioning of the website
• Functional Cookies: Remember your preferences (such as language selection)
• Analytics Cookies: Help us understand website usage and make improvements

6. Your Rights

Under applicable laws and regulations, you have the following rights regarding your personal information:

• Right of Access: You have the right to access the personal information we hold about you
• Right of Rectification: You have the right to request correction of inaccurate personal information
• Right of Deletion: Under statutory circumstances, you have the right to request deletion of your personal information
• Right to Withdraw Consent: You have the right to withdraw previously given consent at any time
• Right to Complain: If you believe our processing of personal information infringes your rights, you have the right to file a complaint with the relevant regulatory authority

To exercise any of the above rights, please contact us using the information provided at the end of this Policy. We will respond to your request within 15 business days.

7. Protection of Minors

Our products and services are primarily intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 14. If we discover that we have collected personal information from a minor without parental consent, we will promptly delete such information.

8. Cross-Border Data Transfers

Personal information collected and generated during our operations within the People's Republic of China is, in principle, stored within China. If cross-border transfer is necessary for business purposes, we will strictly comply with applicable laws and regulations and ensure adequate protection of your personal information through contractual agreements and security assessments.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with the revision date noted. For material changes, we will notify you through website announcements or other appropriate means. We recommend that you review this Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or need to exercise your personal information rights, please contact us at:

We will respond to your request within 15 business days.